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Building trust through conversation - using Conversational Intelligence is a Course

Building trust through conversation - using Conversational Intelligence

Starts Sep 2, 2020

$200 Enroll

Full course description

Date and time  

Wednesday 2 September 2020, 4.30 pm to 5.30 pm


Online – a zoom link will be provided 24 hours prior to the event


This learning event is right for you if you are seeking to build trust as a leader. It is suitable for all types of relationships – staff; student; community.


This session will provide you with the Conversational Intelligence ( C-IQ) dashboard, a useful framework for understanding the components of conversation that encourage understanding, trust, deep listening and collaboration. We will explore the impact of the chemical dance we have with others when we hold conversations, and the behaviours that help us connect more deeply and quickly.

To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversation. Everything happens through conversations’ – Judith E. Glaser, creator of Conversational Intelligence®.

Key takeaways              

  • understanding of the three levels of conversation
  • knowledge of the impact of cortisol and oxytocin on both trust and conversation quality
  • behaviours to maximise trust

Presenter information

Tracey Ezard                   

Tracey is a speaker, educator and author who  has run leadership programs for education and system leaders for over 15 years in all education sectors around Australia and in New Zealand.

Tracey’s collaborative framework for creating an environment of learning, trust and innovation is used in education  and organisational systems throughout Australia.  Her Buzz Diagnostic has been used by over 400 schools and has had over 4500 educators participate.

Tracey is an author of two books, ‘The Buzz – Creating a Thriving and Collaborative Staff Learning Culture’ and ‘Glue. The Stuff that Binds Us Together to do Extraordinary Work’ She is currently working on her third book ‘Ferocious Warmth: Connecting Heads and Hearts to Transform Education’.