Full course description
Date and time
Session 1: Friday 6 October 2020, 9.30 am to 12.30 pm
Session 2: Thursday 22 October 2020, 9.30 am to 12.30 pm
Online – a zoom link will be available 24 hours prior to the event
This learning event is right for you if you are looking to learn how to enhance your telephone etiquette in order to achieve the best outcome for your school and leave a lasting positive impression on your callers.
During this practical and engaging two part webinar, participants will learn skills such as improving their phone ‘voice’, what words should never be used, how to use effective questioning techniques, dealing with angry callers, what to say when leaving voicemails, staying in control of the call and much more. These skills will ensure that a positive image of your school is reinforced and strengthened with every conversation.
“I was delighted with the day and gained so much that I will apply to my position. Karen was an outstanding presenter and I will now look to undertake other courses.” Previous participant.
- tips to provide effective client service over the phone
- understanding how to master a professional, effective and reassuring telephone voice
- strategies to gain a client’s trust using proven communication techniques
- understanding how to master proven techniques to professionally manage irate customers
- tips to phrase words more effectively for positive and clearer communication
- the right words to use for unambiguous, positive and productive communication.
Karen Smythe is a professional trainer and life coach with 24 years’ experience in the training industry. Her background in a range of industries ensures her training sessions draw upon her firsthand experience. She has a passion for customer service excellence and delivering her knowledge and training in an exciting, motivating and interactive environment. Karen’s life experiences have given her a wealth of opportunities for continued growth and development. She has delivered training to a broad range of clients including those in the education sector.