Full course description
Date and time
Monday 28 April 2025, 9.00 am to 3.30 pm
Delivery mode
In person at ISV, 40 Rosslyn St, West Melbourne
Audience
All educators
Description
Looking to register more than one person? Contact us at isLearn to arrange a group discount for your school.
The ability to effectively communicate and build professional relationships are core capabilities for any leader. The Australian Institute of Management’s 2024 Whitepaper, Leadership Reimagined State of Australian Leadership, notes that the number one ranked most valuable leadership capability at 60 per cent from respondents is communication. In the same survey in 2021 communication was rated at 42 per cent, second only to the related capability of emotional intelligence. The report notes:
“Ultimately, the common thread running through leadership skills is the ability to communicate effectively. And that means being able to communicate well to different ways of working using different mediums and technologies” (AIM, 2024, p6).
Arguably, the best leaders are skilled communicators. When done well, communication inspires trust, positive change, and productive professional relationships.
Using research based methods, the Even Tricker Conversations Masterclass is designed to provide participants with the opportunity to deepen and refine their communication skills in an area of workplace practices that most people find particularly difficult. Participants will profile their communication capabilities, consider the range and nature of professional and workplace conversations, explore the features of a quality conversation, understand the two main types of conversations - seesaws and bridges, practice conversation skills and gain enhanced confidence in undertaking ‘tricky conversations’ using the RESOLVE methodology.
Key takeaways
- understanding of the importance of effective communication in leadership
- strategies for handling seesaw and bridge conversations
- knowledge of what makes a conversation "tricky" and how to navigate “tricky” conversations
- practical skills for improving communication capabilities in the workplace
- understanding and application of the RESOLVE methodology for managing difficult conversations
Presenter information
Andrew Fuller
Andrew Fuller is a clinical psychologist, family therapist, author, speaker and creator of Learning Strengths™. Andrew has worked with over 3,000 schools in Australia, NZ Asia and the UK and with more than 5000,000 young people on core elements of resilience - connect, protect and respect (CPR) and building The Resilient Mindset. Andrew Fuller is a Honorary Fellow at the University of Melbourne and has been a scientific consultant for the ABC and a regular presenter on Radio National. He has established programs for neuroscience and education and the promotion of mental health in schools, substance abuse prevention, and the reduction of violence and bullying, suicide prevention programs and for assisting homeless young people.
Dr Stephen Brown
Dr Stephen Brown has an international and national reputation as an outstanding CEO and leader in the field of education. thebrowncollective reflects both his collective experience over 30 years in policy, strategy and leadership—and that of the remarkable global network he has developed during this career.
To work with Stephen is to authentically experience the depth of his values and the height of his intellect. Wisdom, empathy, true collegiality and insight—all are generously offered, alongside his heartfelt commitment to making a meaningful difference in the lives of every client and their organisations.