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Even Trickier Conversations Masterclass 2024062FB

Nov 18, 2024 - Dec 31, 2024

$1,190 Enrol

Full course description

Date and time

Monday 18 November 2024, 9.30 am to 3.30 pm

Delivery mode

In person at ISV, 40 Rosslyn St, West Melbourne


Principal, Senior Leader, Teacher, All School Staff


Looking to register more than one person? Contact us at isLearn to arrange a group discount for your school.

Join us for a day where we’ll quickly turn those tough conversations at school into something you can handle. Led by Andrew Fuller and Dr Stephen Brown, this masterclass is about making hard conversations much less daunting. You’ll learn how to connect and communicate your messages with less stress.

The most powerful leadership tool is communication skills, as these build relationships.

In the first part of the day, we deliver a deep dive into high-impact and effective communication strategies from leading, seeding, pacing, utilising, and creating conversations for change.

Apply these skills to a ‘tricky’ conversation, so come with your favourite, troublesome conversation in mind!

Then, on to the stickier situations. The trickiest conversations are part of our everyday lives as educators and school leaders. Equip yourself with the skills to deflect and deal with the angry, the bewildered and those who are challenged with self-awareness. Learn strategies for everyday scenarios where tricky conversations may occur and how to initiate tricky discussions to achieve the best outcomes for all.

Learn new perspectives and theory of mind skills when dealing with conversations that escalate quickly. Prepare and respond rather than react with strategic exit strategies and tools which all educators will benefit.

Key takeaways               

  • learn high-impact effective communication skills
  • strategies to respond and de-escalate tricky conversations
  • understanding of ways to initiate tricky conversations to achieve greater outcomes for all
  • tools for setting up conversations for change.

Presenter information

Andrew Fuller   

Andrew Fuller is a clinical psychologist, family therapist, author, speaker and creator of Learning Strengths™. Andrew has worked with over 3,000 schools in Australia, NZ Asia and the UK and with more than 5000,000 young people on core elements of resilience - connect, protect and respect (CPR) and building The Resilient Mindset. Andrew Fuller is a Honorary Fellow at the University of Melbourne and has been a scientific consultant for the ABC and a regular presenter on Radio National. He has established programs for neuroscience and education and the promotion of mental health in schools, substance abuse prevention, and the reduction of violence and bullying, suicide prevention programs and for assisting homeless young people.

Dr Stephen Brown         

Dr Stephen Brown has an international and national reputation as an outstanding CEO and leader in the field of education. thebrowncollective reflects both his collective experience over 30 years in policy, strategy and leadership—and that of the remarkable global network he has developed during this career.

To work with Stephen is to authentically experience the depth of his values and the height of his intellect. Wisdom, empathy, true collegiality and insight—all are generously offered, alongside his heartfelt commitment to making a meaningful difference in the lives of every client and their organisations.